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100%,0% 35%);background:linear-gradient(150deg,#e6a75629,#c281350f);flex:none;place-items:center;display:grid}.ticket-glyph .ui-icon{width:19px;height:19px}.ticket-copy{flex-direction:column;gap:3px;min-width:0;margin-right:auto;display:flex}.ticket-copy strong{font-size:15px;font-weight:600}.ticket-copy>span{color:var(--ink-3);flex-wrap:wrap;align-items:center;gap:8px;font-size:12.5px;display:flex}.ticket-flag{letter-spacing:.04em;border-radius:var(--r-pill);border:1px solid #0000;padding:2px 8px;font-size:11.5px;font-style:normal;font-weight:600}.flag-heute{background:var(--warn-bg);color:var(--warn-ink);border-color:var(--warn-line)}.flag-dringend{background:var(--alarm-bg);color:var(--alarm-ink);border-color:var(--alarm-line)}.ticket-more{border-radius:var(--r-sm);border:1px dashed var(--line-strong);color:var(--ink-2);transition:border-color .2s var(--ease),color .2s var(--ease),background .2s var(--ease);margin:6px 4px 4px;padding:13px;font-size:13.5px;font-weight:600}.ticket-more:hover{border-color:var(--gold-line);color:var(--gold-600);background:var(--gold-soft)}.ticket-empty{text-align:center;flex-direction:column;align-items:center;gap:9px;padding:46px 26px;display:flex}.ticket-empty-mark{width:52px;height:52px;color:var(--gold-600);clip-path:polygon(50% 0%,100% 35%,82% 100%,18% 100%,0% 35%);background:linear-gradient(150deg,#e6a7562e,#c2813512);place-items:center;margin-bottom:5px;display:grid}.ticket-empty strong{font-family:var(--serif);font-size:20px;font-weight:500}.ticket-empty p{color:var(--ink-2);max-width:40ch;font-size:14px}.ticket-empty .button{margin-top:8px}.ticket-row.is-skeleton{pointer-events:none}.ticket-row.is-skeleton .ticket-copy{gap:8px;width:100%}.skeleton{background:linear-gradient(100deg,var(--paper-sunken) 30%,#f7f9fc 50%,var(--paper-sunken) 70%);background-size:220% 100%;border-radius:6px;animation:1.4s linear infinite skeleton-sweep;display:block}@keyframes 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16px;font-size:13.5px;font-weight:700;display:flex}.workflow-action .ui-icon{width:18px;height:18px}.upload-small{flex:none!important;min-width:0!important}.upload-small input{opacity:0;pointer-events:none;width:1px;height:1px;position:absolute}.upload-small>span{cursor:pointer;border-radius:var(--r-sm);border:1.5px solid var(--line-strong);background:var(--surface);min-height:46px;transition:border-color .2s var(--ease),color .2s var(--ease);align-items:center;gap:8px;padding:0 17px;font-size:13.5px;font-weight:600;display:inline-flex}.upload-small>span:hover{border-color:var(--gold-line);color:var(--gold-600)}.upload-small>span[aria-disabled=true]{cursor:not-allowed;opacity:.48;pointer-events:none}.conversation{margin-top:28px}.message-list{flex-direction:column;gap:11px;max-height:340px;padding:4px 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button{border-radius:var(--r-sm);background:var(--gold-grad);min-height:52px;color:var(--navy-800);transition:transform .18s var(--ease),opacity .2s var(--ease);flex:none;align-items:center;gap:8px;padding:0 20px;font-size:14.5px;font-weight:600;display:inline-flex}.conversation-closed{color:var(--ink-3);margin-top:9px;font-size:13px}.message-composer button:hover:not(:disabled){transform:translateY(-1px)}.message-composer button:disabled{opacity:.45}.operations-hero,.access-hero,.customer-hero,.security-hero{isolation:isolate;border-radius:var(--r-lg);background:var(--navy-800);color:#fff;box-shadow:var(--shadow-md);flex-wrap:wrap;justify-content:space-between;align-items:flex-end;gap:26px;padding:34px;display:flex;position:relative;overflow:hidden}.operations-hero h2,.access-hero h2,.customer-hero h2,.security-hero h2{color:#fff;margin:14px 0 11px;font-size:clamp(26px,3.2vw,35px)}.operations-hero p:not(.hero-kicker),.access-hero p:not(.hero-kicker),.customer-hero p:not(.hero-kicker),.security-hero p:not(.hero-kicker){color:#ffffffad;max-width:60ch;font-size:15px}.customer-hero-copy{max-width:620px}.customer-hero-glow{z-index:-1;pointer-events:none;background:radial-gradient(50% 60% at 70% 100%,#c281354d,#0000 72%);width:480px;height:320px;position:absolute;inset:auto -10% -60% auto}.hero-action{background:var(--gold-grad);color:var(--navy-800);box-shadow:0 12px 26px -14px #c28135d9}.hero-action:hover:not(:disabled){transform:translateY(-1px)}.metrics-grid,.customer-metrics,.access-metrics{grid-template-columns:repeat(4,1fr);gap:16px;margin-top:20px;display:grid}.customer-metrics,.access-metrics{grid-template-columns:repeat(3,1fr)}.metrics-grid article{border-radius:var(--r-md);background:var(--surface);border:1px solid var(--line);box-shadow:var(--shadow-xs);flex-direction:column;gap:4px;padding:22px;display:flex}.metrics-grid span{letter-spacing:.1em;text-transform:uppercase;color:var(--ink-3);font-size:11.5px;font-weight:600}.metrics-grid strong{font-family:var(--serif);font-variant-numeric:lining-nums;font-feature-settings:"lnum" 1;font-size:34px;font-weight:500;line-height:1.1}.metrics-grid small{color:var(--ink-2);font-size:12.5px}.customer-metrics article,.access-metrics article{border-radius:var(--r-md);background:var(--surface);border:1px solid var(--line);box-shadow:var(--shadow-xs);align-items:center;gap:15px;padding:20px 22px;display:flex}.customer-metrics strong,.access-metrics strong{font-family:var(--serif);font-variant-numeric:lining-nums;font-feature-settings:"lnum" 1;font-size:28px;font-weight:500;line-height:1.15;display:block}.customer-metrics span:not(.metric-icon),.access-metrics small{color:var(--ink-2);font-size:13px}.metric-icon,.access-metrics article>span{width:46px;height:46px;color:var(--gold-600);clip-path:polygon(50% 0%,100% 35%,82% 100%,18% 100%,0% 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var(--line);border-radius:var(--r-sm);background:var(--surface);min-width:280px;height:46px;transition:border-color .2s var(--ease),box-shadow .2s var(--ease);align-items:center;gap:10px;padding:0 14px;display:flex}.directory-search:focus-within{border-color:var(--gold-400);box-shadow:0 0 0 4px #e6a75626}.directory-search>span{color:var(--ink-3);flex:none;place-items:center;display:grid}.directory-search input{background:0 0;border:0;min-height:0;padding:0;font-size:14.5px}.directory-search input:focus{box-shadow:none}.customer-directory{grid-template-columns:330px minmax(0,1fr);align-items:start;gap:20px;display:grid}.customer-list-panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-md);box-shadow:var(--shadow-xs);flex-direction:column;gap:6px;max-height:74vh;padding:10px;display:flex;overflow-y:auto}.customer-list-label{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;gap:10px;margin-bottom:4px;padding:6px 8px 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